Unfortunately I must revise my previous review. Everything I said in the below listed original review was true, however, things took a turn the next day. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was two weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this.*Original Review**We had a furnace that was installed in the crawl space under our house over 20 years ago. The furnace went bad and we wanted to move it to our utility basement for easier access. We knew this would be a challenge. We contacted Anderson and first they sent out Bob and Mike to assess the issues with the old furnace. It was not worth fixing for us. We decided to go with the new furnace and add an AC coil to be installed in the basement for future central air. Anderson sent out estimators CJ and one other gentleman whose name I cannot remember, sorry. They were very thorough going over every possible scenario. The estimate was high but we expected that with the difficulty of removing the old furnace from the crawl space and reworking all the duct work into the utility basement. They estimated a 2 day job. The team showed up on time and proceeded to work it out. They only took one day. Everyone associated with Anderson was professional, courteous and extremely knowledgeable. They explained everything to us during every phase from identification, estimates and completion. We do plan on using them again in the future to finish the central air. You will not go wrong using this company. Highly recommended.